Last updated: 4 September 2026
At BharosaMart we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges under the conditions below.
- Return window: 7 days from the date you receive your order.
- Condition: The item must be unused, in its original packaging, with all tags, accessories and free gifts included.
- Eligible reasons: Wrong item delivered, damaged or defective item, item materially different from the website description, or size/colour mismatch.
- Proof required: Please record a clear unboxing video and take photos of the parcel and product. This is required for damage and wrong-item claims.
How to request a return
- Email us at yesabdullah94@gmail.com or call +92 313 708 4561 within 7 days of delivery.
- Send your order number, the reason for return, and photos or video.
- Our team will confirm your request within 24–48 hours and share the return address.
- Ship the item back, or our courier will arrange a reverse pickup where available.
Refunds
Once we receive and inspect the returned item, your refund is approved within 3 working days. Because most of our orders are Cash on Delivery, refunds are issued by Easypaisa, JazzCash or bank transfer to the account you provide, normally within 5–7 working days of approval. You may also choose a replacement product or store credit instead of a refund.
Non-returnable items
- Used, washed, worn or customer-damaged items
- Innerwear, socks and personal hygiene products, for health and safety reasons
- Opened cosmetics, skincare and beauty products, unless faulty
- Items returned after the 7-day window
- Clearance products marked "Final Sale"
Return shipping cost
Delivery to you is always free. If the return is because of our mistake (wrong, damaged or defective item), BharosaMart also pays the return shipping. If you are returning for a change of mind, the cost of sending the item back to us is paid by you.
Order cancellation
You may cancel your order free of charge any time before it is dispatched. Once the parcel has been handed to the courier it cannot be cancelled, but you may refuse delivery or return it under this policy.
Contact
BharosaMart, G1 Al-Hayat, Hall Road, Lahore 54000, Pakistan
Phone: +92 313 708 4561 | Email: yesabdullah94@gmail.com
Support hours: Monday to Saturday, 10:00 AM – 8:00 PM (PKT)